Welcome to Global Care Hospital
Welcome to Global Care Hospital: Your Guide to Exceptional Care
At Global Care Hospital, we understand that healthcare is more than just treatment; it’s about providing comprehensive and personalized care that meets the highest standards of excellence for every patient indpendently. As one of the leading healthcare providers in Abu Dhabi, Global Care Hospital is committed to making your well being our top priority. every patient receives the best possible care in a comfortable and supportive environment
Our Commitment to Exceptional Healthcare
At Global Care Hospital, we recognize that healthcare is a vital part of your life, and we are here to provide you with access to the most advanced and reliable medical care. Our hospital is equipped with state of the art facilities and a team of highly skilled healthcare professionals, ensuring that each department and subdepartment serve our patients Perfectly.
Patient Guide: Making Your Stay Comfortable
We understand that being in the hospital can be a challenging time. Whether your stay is for one night or longer, we are dedicated to providing compassionate care and ensuring your comfort.
This patient guide is designed to support you during your time with us.
Patient Right
Right to Respectful Care and Information: You have the right to be treated with dignity and respect, regardless of your background, condition, or payment method. This includes the right to:
- Receive considerate and respectful care in a safe setting, free from all forms of abuse, neglect, or harassment.
- Receive information about your diagnosis, treatment options, prognosis, and any alternative treatments in a way you can understand.
- Receive information about the healthcare providers who are responsible for your care.
- Participate in decisions about your care.
- Right to Consent and Refuse Treatment. You have the right to make informed decisions about your medical care. This means you have the right to:
- Consent to or refuse any proposed treatment, procedure, or research participation.
- Be informed of the risks and benefits of any proposed treatment or procedure.
- Right to Privacy and Confidentiality: You have the right to privacy and confidentiality regarding your medical information. This includes the right to:
- Have your medical records and personal information kept confidential.
- Approve or deny the release of your medical information to others, except as required by law.
- Right to a Safe and Clean Environment: You have the right to receive care in a safe and clean environment. This means you have the right to:
- Receive care in a setting that minimizes the risk of infection and other hazards.
- Be free from unnecessary restraints or seclusion.
- Right to Express Concerns and Complaints: You have the right to voice your concerns or complaints about your care or the services provided by the healthcare facility without fear of reprisal. This includes the right to:
- Access the hospital’s complaint and grievance process.
- Receive a timely response to your concerns or complaints.
Smokig Guide
To maintain a healthy environment for everyone, smoking is prohibited throughout the hospital, as required by health regulations. We appreciate your cooperation in refraining from smoking.
Patient Responsibilites
Responsibility to Provide Accurate Information:
You are responsible for providing accurate and complete information about your medical history, current symptoms, medications, allergies, and other relevant details to your healthcare providers.
Responsibility to Participate in Your Care:
You are responsible for actively participating in your care by:
- Asking questions if you don’t understand something.
- Following the treatment plan agreed upon with your healthcare provider.
- Keeping appointments or notifying the healthcare provider if you need to cancel or reschedule.
Responsibility to Respect the Rights of Others:
You are responsible for respecting the rights of other patients, visitors, and staff within the healthcare facility. This includes:
- Respecting their privacy and confidentiality.
- Maintaining a respectful and courteous demeanor.
- Following hospital rules and regulations.
Responsibility for Financial Obligations:
You are responsible for meeting your financial obligations related to your healthcare, such as paying co-pays, deductibles, and other charges.
Responsibility to Be Respectful of the Healthcare Environment:
You are responsible for contributing to a safe and clean environment by:
- Following hospital safety and hygiene protocols, such as handwashing.
- Respecting hospital property.
Preparing for your hospital visit: What to bring and what to leave?
To ensure a smooth admission process, please arrive 3 hours before your scheduled appointment and bring the following:
- Identification: A copy of your ID (Emirates ID for UAE nationals and passport for nonresidents).
- Insurance Information: A valid insurance card, if applicable. Please ensure all planned treatments are pre-authorized by your insurance company for direct billing. Any expenses not covered by your insurance must be paid upon admission via cash or credit/debit card. Abdali Hospital accepts various payment methods, including cash and card payments.
- Medication List: A complete list of all medications you are currently taking, including prescriptions, over-the-counter medications, vitamins, and supplements.
- Allergy Information: A list of any allergies you have.
- Lab Samples: Any laboratory samples requested by your doctor or nurse.
- Medical Records (if applicable): If you are transferring from another hospital, please bring copies of your medical records in both English and Arabic, including your current diagnosis, X-ray films, and laboratory test results.
- Dietary and Medication Information: Please inform us of any dietary restrictions or medication-related instructions you have before any procedures.
For your comfort:
- Attire: Please wear comfortable clothing to the hospital.
- Support Person: We recommend having a family member or friend accompany you to assist with the admission process.
Valuables:
- What Not to Bring: To avoid any potential loss or damage, please do not bring valuable personal items such as jewelry (including wedding rings) or large amounts of cash. The hospital is not responsible for unattended personal belongings, valuables, or clothing.
Emergency Admission Procedures
The following procedures apply to emergency admissions:
- Admission Policy: All emergency admissions are conducted by established hospital policy.
- Insurance Pre-authorization: When possible, the hospital will seek pre-authorization from the patient’s insurance provider for treatment coverage.
- Self-Pay Admissions: In cases where immediate contact with the insurance provider is not feasible, the patient or a responsible party will be required to sign an admission form and provide a financial deposit. This deposit will be reimbursed upon insurance approval. The patient is ultimately responsible for any costs not covered by insurance.
- Unaccompanied Patients: In the event a patient arrives unaccompanied, the hospital will initiate necessary treatment and subsequently contact the patient’s family or employer to address administrative requirements.
Take Care of Your Health, Contact Us Today
We offer comprehensive healthcare provided by specialized experts. Book your appointment now to benefit from our exceptional services and advanced technologies for optimal results.
